Job Purpose:
To lead the ERP team in developing, implementing, and optimizing the organization's ERP system to streamline business processes and support strategic objectives.
Responsibilities:
- Strategic ERP Leadership:
- Develop and execute an ERP strategy that supports GSM Group's digital transformation initiatives.
- Oversee the integration of ERP systems with other technological advancements within the organization.
- ERP System Management:
- Manage the day-to-day operations of the ERP system to ensure stability and performance.
- Collaborate with various departments to customize and improve ERP functionalities.
- Change Management and Training:
- Lead change management activities related to ERP system updates and modifications.
- Develop training programs to enhance staff competency in utilizing the ERP system.
- Project Management:
- Coordinate ERP-related projects, ensuring they are delivered on time, within scope, and budget.
- Stakeholder Engagement:
- Act as the primary point of contact between IT and other business units for ERP system matters.
- Troubleshooting and Technical Support:
- Provide timely resolution to ERP system issues and technical glitches.
- Offer expert guidance and solutions to user queries and operational challenges.
- Reporting and Analysis:
- Develop and maintain ERP-generated reports for business insights.
- Analyze ERP data to support strategic decision-making and report key findings to management.
- Continuous Improvement and System Updates:
- Proactively seek and implement system enhancements for better performance.
- Keep the ERP system up-to-date with the latest software updates and patches.
Qualifications:
- Bachelor's degree or Master’s in Information Technology, Computer Science, Business, or a related field.
- • Microsoft Dynamics 365 certification ( Finance Functional Consultant Associate
, Business Central) - Relevant certifications in Microsoft Dynamics 365 ERP
Experience:
- Minimum of 5 years of experience managing ERP systems in a medium to large organization.
- Proven track record in successfully implementing and upgrading ERP systems.
- Relevant certifications in Microsoft Dynamics 365 ERP
Skills:
- Strong leadership and project management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of ERP system architecture and principles
Competencies:
- Strategic thinking with a focus on digital transformation.
- Change management proficiency.
- Analytical mindset with problem-solving orientation.
Key Performance Indicators (KPIs):
|
Indicator |
Measure |
Weight |
|
ERP Strategy Implementation Success |
Percentage of strategic ERP initiatives implemented |
20% |
|
System Stability and Performance |
Downtime incidents vs. uptime percentage |
15% |
|
Change Management Effectiveness |
Employee adoption rate post-training |
10% |
|
Project Delivery Efficiency |
Projects delivered on time and within budget |
15% |
|
Stakeholder Satisfaction Level |
Stakeholder feedback scores |
10% |
|
Issue Resolution Time |
Average time to resolve ERP system issues |
10% |
|
Reporting Accuracy and Usefulness |
Actionable insights from ERP reports |
10% |
|
System Enhancement Timeliness |
Enhancements implemented and updates applied |
10% |